Safety Issues with Hollieguard

Links to Hollieguard websiteOne of our trusty IDVAs has noticed a flaw with Hollieguard. The issue: If Hollieguard is set up on a phone with a contact that has their phone set to silent, they will not hear the alert if triggered. This has some serious ramifications as many of us switch off the ringer and may not consider someone needing us urgently.

I did contact our friends at the Hollie Gazzard Trust who provide this free safety phone app. They accept this is an issue they are looking into. We thought it prudent to advise any of our readers about the potential harm and how to remedy the problem.

Our IDVA team has identified one solution for iPhones

Emergency Bypass. With this setting, you can make it so anytime a specific contact tries to get in touch with you your phone will make a sound. Emergency Bypass goes through both Do Not Disturb mode and your phone’s silent switch, so you’ll only want to use this for emergencies. 

  1. Launch Contacts.
  2. Tap the contact you want and then tap Edit.
  3. Tap Ringtone (or tap Text Tone if you want texts to go through).
  4. Set the Emergency Bypass toggle to On.
  5. Now, calls or texts (or both) will get through from that contact no matter what.

Obviously, please alert any of your clients using this great app to the problem.

If you rely on Hollieguard to alert your contacts, please ensure their phones are either never left with the ringer off or they find any way to bypass their block in an emergency.